Wednesday, May 23, 2007
Working at a Call centre Outbound - my experience
I started temping for Customer Service Consultant at the CPM contact centre for 3 weeks. One day in average I need to make 120 calls including CALL BACKs. It's quite interesting, the program we are promoting and selling is "SPC Goulburn Valley Fruit Tub" promoting healthy eating and lifestyle amongst Primary school children, it's kinda interesting because infact there's some sort of preservatives in the fruit tub to preserve the taste, therefore how healthy can you be. But anyway, I had a school that told me about their reasons for no participating, I kinda wanna share it here. The principal of a school in Northern Territory (Alice Spring) said, "Our school grows organic produces behind our garden where it's enough to supply the community and the kids to have organic fruits and vegies. ORGANIC.. !! halo.. Fruit Tub.. which is more healthy? That's obvious right, so I couldn't agree more, thereby, just thank him for his time, and encourage him to continue promoting organics. Calling schools in the morning is the most challenging time, the teachers are busy putting the kids to classes, having photo shoots, having meetings, ... and I always have to call back in the afternoon. :) but it's still cool anymore. :) I watch my heart throughout the day, how I feel and think while I talk to them, before I talk to them, or even after I made my caller number 99th. I kept telling myself, every phone call is your 1st caller. Not easy, but it's my goal.
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