Working at a Call centre Outbound - my experience

I started temping for Customer Service Consultant at the CPM contact centre for 3 weeks. One day in average I need to make 120 calls including CALL BACKs. It's quite interesting, the program we are promoting and selling is "SPC Goulburn Valley Fruit Tub" promoting healthy eating and lifestyle amongst Primary school children, it's kinda interesting because infact there's some sort of preservatives in the fruit tub to preserve the taste, therefore how healthy can you be. But anyway, I had a school that told me about their reasons for no participating, I kinda wanna share it here. The principal of a school in Northern Territory (Alice Spring) said, "Our school grows organic produces behind our garden where it's enough to supply the community and the kids to have organic fruits and vegies. ORGANIC.. !! halo.. Fruit Tub.. which is more healthy? That's obvious right, so I couldn't agree more, thereby, just thank him for his time, and encourage him to continue promoting organics. Calling schools in the morning is the most challenging time, the teachers are busy putting the kids to classes, having photo shoots, having meetings, ... and I always have to call back in the afternoon. :) but it's still cool anymore. :) I watch my heart throughout the day, how I feel and think while I talk to them, before I talk to them, or even after I made my caller number 99th. I kept telling myself, every phone call is your 1st caller. Not easy, but it's my goal.

What I think about blogging

Never thought Blogging could have an effect on my life changing process at all, didn't think it could actually happen. I used to think Blogging was such a waste of time. Now I realised that it's a form of communication with myself, my soul. I expressed it via writing and through what I wrote, I get to know myself better everytime. I started with nothing to write, not even sure whether it will be relevant to the readers of my blog, think too much you know.. so in the end always write things that are very general that is not to the heart level, if you know what I mean. I write my blog every night before I tuck myself to bed, writing a short reflection of the day, and telling myself to continue to keep walking, until I reach my goal. I have a very good friend who wrote a comment, encouraging me today. I felt very happy because it was there when I needed it. love everyone~

Recovery on the way

Today, my friend had a fight with her boyfriend again, and though she mentioned she doesn't want to burden me with her misery, but I was still keen to stand by her and listen. I felt maybe I didn't get to solve her problem, however, I can only share with her my silly jokes and listen to her heart felt feelings. I know at some point in the relationship she was very conditional over him, but it's not up to me to mention it to her, I hinted her, so it depends whether she gets it or not. She tried to change him, and hope he can be what she wants, which I feel it's the mistakes of all mankind in the entire Universe. We all know we shouldn't be there to change someone for the sake of changing, it's what make love so conditional. Nonetheless, not everyone can see his own blindspots, no matter in terms of love, work or family/friends. There's a saying from the Buddha scriptures, "The path to Hell is full of good intentions, the path to Heaven is full of actions with good intentions" How true is that, we always identify people's intention to be good, but when it comes to actions, it's entirely opposite, and they wonder why miscommunication happens. With my relationship with Jeff, I feel we have helped each other to handle the situation quite well. Though it always feel our relationship is still there, however it's still different now. God bless both of us.

Some of my favourite shots

Times flies but memories will prevail. ....

A Period of courage and self-believe

For all these while since I left Auspac, it had been a unknown factor for my future career path, though I took a high risk and work for my supplier, but after 2 years, the operation cease due to several reasons. After 4 years of working experiences, I came down to zero again. struggling to stand on my feet, after looking for jobs for 3 months, I finally got a temporary job for less than a month in a call centre. I guess this is just a reflection of my uncertainty of where I want to head to in my career. still in the mode of comtemplation. And also I'm learning to self-believe that I actually can do it..... to be continued.